Maarifaa Payment, Cancellation & Refund Policy
Maarifaa Global Pvt Ltd
Effective Date: 18 September 2026
This Policy applies to paid Services purchased from Maarifaa Global Pvt Ltd.
1. Prices and MAAP Credits
Prices, taxes, currency, inclusions and payment conditions are shown or communicated before purchase. Where MAAP is provided through a school or institutional programme, the applicable number of MAAP Credits, price, programme period and included Services will be stated in the relevant commercial documentation. Promotional offers may have additional conditions.
2. Payment Processing
Payments may be processed by third-party payment providers. Maarifaa may receive transaction references or payment status while full payment-card details may remain with the payment provider.
3. Direct MAAP
Where MAAP is made available for direct purchase by a student or parent or guardian, the purchase is made from Maarifaa and the MAAP Terms & Assessment Notice applies.
4. School and Partner Purchases
Where a school or authorised local execution partner purchases or facilitates a Maarifaa Career Guidance System programme, the applicable School Career Guidance System Commercial & MAAP Credits Schedule and partner commercial documentation govern the agreed MAAP Credits, invoicing, payment collection, cancellation and refund arrangements.
5. MAAP Credits and Activation
MAAP Credits become available for MAAP use after applicable payment and school onboarding requirements are satisfied.
One (1) MAAP Credit enables one eligible student to complete one (1) MAAP assessment and receive one (1) personalised MAAP student report.
A MAAP Credit is consumed when the applicable MAAP assessment is completed and the personalised report is generated.
MAAP Credits apply specifically to MAAP and do not represent a separate student licence, subscription, ownership interest or transfer of rights in the Maarifaa Career Guidance System, platform, software, methodology, content or intellectual property.
Unless expressly stated otherwise in the applicable commercial terms, unused MAAP Credits do not automatically convert into cash or create a refund entitlement.
6. Refunds
Refund eligibility depends on the Service and the circumstances. Digital assessments or Services already fully delivered may be non-refundable except where required by applicable law or expressly offered by Maarifaa. If a Service has not been delivered, is materially unavailable, or a refund is legally required, Maarifaa will process an eligible refund.
7. Cancellation
Cancellation requests should be made as soon as possible and before substantial delivery. For school programmes, agreed cancellation terms will be stated in the applicable commercial schedule.
8. Data Export Services
Where a school requests a custom data extraction or export requiring substantial technical processing beyond standard platform export functionality, Maarifaa may charge a Data Export Service Fee communicated in advance. This fee relates to additional technical work and does not restrict any statutory privacy or data-access right that cannot lawfully be conditioned on payment.
9. Failed or Duplicate Payments
Contact us with the transaction reference if payment fails, is duplicated or is debited without the Service being recorded. We will investigate and correct confirmed issues.
10. Chargebacks
Users should contact Maarifaa first where possible. Nothing limits rights under applicable consumer or payment law.